Shipping & Returns
We Sell Direct Across the U.S. and Canada
Shipping direct to you saves you from having to buy from a middle-man building distributor who marks the price up 30-40%.
EFFECTIVE IMMEDIATELY any tax-id that is not currently on file with US Customs, or one that is voided in the US Customs database, that is to be newly filed with U.S. Customs, will require that it be provided with either a completed Customs Form 5106 from the U.S. entity, or a valid Customs Power of Attorney (PoA) from the U.S. entityWhichever form is provided will require the signature of a corporate officer from the U.S. entity (e-signatures are acceptable). As always, the President, Vice President. Secretary of the Corporation, Treasurer, CEO, CFO or COO are assumed to have authority to bind the corporation. Otherwise, the signature should be accompanied by the articles of incorporation attesting to the authority of the signer to bind the corporation.
All previous federal tax-ids that are already on file with Customs are "grandfathered" in as accepted and the forms will only be required if names or addresses need changing. If it is not on file, we will need the completed and signed 5106 form or PoA before we can transmit transaction data to US Customs to get your shipment over the border.
Returns and Exchange
We will gladly take back any exterior trim within 15 days of purchase that is still in original condition! To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This means that the exterior trim shall be stored inside, be free of water/moisture damage (efflorescence), free of scratches/scrapes/dents, free of organic materials (including soil, mold, dust), and otherwise uncoated, unpainted, and unaltered in any way.
Refunds (if applicable) - Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and the refund amount. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping fees can not be refunded, buyer remains responsible for all shipping fees to and from their location. Actual shipping costs will be deducted from the refund total, even when eligible for "Free Shipping". "Free Shipping" offer is not actually free shipping - it is included in the price of the product.
If you receive a refund, we will refund the cost of your purchase after deducting shipping costs and processing fees (3%).
Several types of goods are exempt from being returned. Custom profiles, arches or modified products (such as mitered ends) not eligible for return.
Please do not continue with the purchase of your order from Decoramould.com if you do not agree with these terms.
Additional Shipping Information
Most orders are sent via United Parcel Service (UPS), and transit time is roughly 4-5 days to the continental US and Canada. If shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico or internationally, additional shipping charges may apply. On large orders (over $900), orders are sent on a skid via a transport company - these orders require a Federal Tax ID (for a business) or a SSN (for personal orders). This is now a requirement from U.S. customs.
Because of the irregular size and packaging of the products, online shipping costs displayed or advertised may not always be accurate. Some orders may require additional shipping fees due to distance or higher-than-average shipping fees. If required, the customer will be contacted to approve or decline any changes to the order before the transaction is processed. Decoramould reserves the right to cancel any orders at its sole discretion.
While every effort is made to maintain reasonable inventory of products listed, some items may go out-of-stock without showing due to unpredictable customer orders. Manufacturing time for out-of-stock items is typically 1 week.
If you have a deadline for when you need the products, be sure to call ahead of time and make a note in the "Comments" section during checkout. Customer credit cards are not charged until processing is complete (just before shipping), any declined payments may delay shipping.
Damaged Shipping Claims
Do not sign for a delivered package without first inspecting the contents for damage or breakage. Packages that are signed for are deemed to be accepted "as is". Any items that are found to be broken or damaged after signing are ineligible for freight damage claims, refunds or exchanges.
Decoramould must be notified of a damaged shipment within 3 days of the package being received via email provided after order completion, or directly at 1-800-867-2041.
The price on the website does not include taxes. Canadian customers will be automatically charged HST (13% tax) on their orders.
Customers in California (and other states) are required to pay taxes when importing goods. This tax is not collected by Decoramould and must be manually remitted to your state on your own accord.