Shipping & Returns
We Sell Direct Across the U.S. and Canada
Shipping direct to you saves you from having to buy from a middle-man building distributor who marks the price up 30-40%.
30 Day Money Back Guarantee
We will gladly take back any exterior trim within 15 days of purchase that is still in original, resaleable condition - with no restocking or processing fees*! Custom profiles, arches or modified products (such as mitered ends) not eligible for return. Actual shipping costs will be deducted from the refund total, even when eligible for "Free Shipping".
Purchases over $900.00 are eligible for free shipping! Caps/Bases, Columns, Quoins, Medallions and Arches excluded from the $900 total. Contact Decoramould for details at 1-800-867-2041. Not valid with any other offer or promotion.
Additional Shipping Information
Most orders are sent via United Parcel Service (UPS), and transit time is roughly 4-5 days to the continental US and Canada. If shipping to Alaska, Hawaii, Virgin Islands, Puerto Rico or internationally, additional shipping charges may apply. On large orders (over $900), orders are sent on a skid via a transport company - these orders require a Federal Tax ID (for a business) or a SSN (for personal orders). This is now a requirement from U.S. customs.
Because of the irregular size and packaging of the products, online shipping costs displayed or advertised may not always be accurate. Some orders may require additional shipping fees due to distance or higher-than-average shipping fees. If required, the customer will be contacted to approve or decline any changes to the order before the transaction is processed. Decoramould reserves the right to cancel any orders at its sole discretion.
While every effort is made to maintain reasonable inventory of products listed, some items may go out-of-stock without showing due to unpredictable customer orders. Manufacturing time for out-of-stock items is typically 1 week.
If you have a deadline for when you need the products, be sure to call ahead of time and make a note in the "Comments" section during checout. Customer credit cards are not charged until processing is complete (just before shipping), any declined payments may delay shipping.
Damaged Shipping Claims
Do not sign for a delivered package without first inspecting the contents for damage or breakage. Packages that are signed for are deemed to be accepted "as is". Any items that are found to be broken or damaged after signing are inelligble for freight damage claims, refunds or exchanges.
Decoramould must be notified of a damaged shipment within 3 days of the package being received via email provided after order completion, or directly at 1-800-867-2041.
The price on the website does not include taxes. Canadian customers will be automatically charged HST (13% tax) on their orders.
Customers in California (and other states) are required to pay taxes when importing goods. This tax is not collected by Decoramould and must be manually remitted to your state on your own accord.
* Excludes payment processing fees of 3% by third party merchant.
* Shipping fees can not be refunded, buyer remains responsible for all shipping fees to and from their location. "Free Shipping" offer is not actually free shipping - it is included in the price of the product.
To be in resaleable condition, exterior trim shall be stored inside, be free of water/moisture damage (efflorescence), free of scratches/scrapes/dents, free of organic materials (including soil, mold, dust), and otherwise uncoated/unpainted/unaltered in any way.
Do not purchase from Decoramould.com if you do not agree with these terms.