Shipping & Returns
We Sell Direct Across the U.S. and Canada
As a Canadian company, we are pleased to offer our high-quality products to customers in the USA. By eliminating the middleman, we ensure competitive prices, with savings averaging over 30-40%.
Shipping Update
Effective immediately, any tax ID not currently on file with U.S. Customs, or one voided in their database, will require a completed Customs Form 5106 or a valid Customs Power of Attorney (PoA) from the U.S. entity.
The form must be signed by a corporate officer of the U.S. entity (e-signatures are acceptable). Acceptable signatories include the President, Vice President, Secretary of the Corporation, Treasurer, CEO, CFO, or COO. If the signer is not one of these officers, the signature should be accompanied by the articles of incorporation attesting to their authority.
Previously filed federal tax IDs are "grandfathered" and accepted. Forms are only required if names or addresses need changing. For new tax IDs, the completed and signed 5106 form or PoA is required before transmitting transaction data to U.S. Customs for shipment processing.
Returns and Exchange
We accept returns of exterior trim within 15 days of purchase, provided the items are unused, in original condition, and packaging. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This means that the exterior trim shall be stored inside, be free of water/moisture damage (efflorescence), free of scratches/scrapes/dents, free of organic materials (including soil, mold, dust), and otherwise uncoated, unpainted, and unaltered in any way.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and the refund amount. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping fees can not be refunded, buyer remains responsible for all shipping fees to and from their location. Actual shipping costs will be deducted from the refund total, even when eligible for "Free Shipping". "Free Shipping" offer is not actually free shipping - it is included in the price of the product.
If you receive a refund, we will refund the cost of your purchase after deducting shipping costs and processing fees (3%).
Several types of goods are exempt from being returned. Custom profiles, arches or modified products (such as mitered ends) not eligible for return.
Note that return shipping costs and any associated import fees are the responsibility of the customer.
Please do not continue with the purchase of your order from Decoramould.com if you do not agree with these terms.
Additional Shipping Information
Most orders are shipped via UPS, with a transit time of approximately 4-5 days to the continental US and Canada. Additional charges may apply for shipments to Alaska, Hawaii, the Virgin Islands, Puerto Rico, or internationally. Orders over $900 are shipped on a skid via a transport company, requiring a Federal Tax ID or SSN for U.S. customs.
Shipping costs displayed online may not always be accurate due to the irregular size and packaging of our products. Additional shipping fees may apply based on distance or higher-than-average costs. Customers will be contacted to approve any changes before processing the order. Decoramould reserves the right to cancel any orders at its discretion.
While every effort is made to maintain reasonable inventory of products listed, some items may go out-of-stock without showing due to unpredictable customer orders. Manufacturing time for out-of-stock items is typically 1 week.
While we strive to maintain inventory, some items may go out-of-stock without prior notice. Manufacturing time for out-of-stock items is typically one week. For urgent orders, please call ahead and note your deadline in the "Comments" section during checkout. Customer credit cards are not charged until processing is complete (just before shipping), any declined payments may delay shipping.
Damaged Shipping Claims
Inspect the contents of your package before signing for delivery.
Do not sign for a delivered package without first inspecting the contents for damage or breakage. Packages that are signed for are deemed to be accepted "as is". Any items that are found to be broken or damaged after signing are ineligible for freight damage claims, refunds or exchanges.
Decoramould must be notified of a damaged shipment within 3 days of the package being received via email provided after order completion, or directly at 1-800-867-2041.
Taxes
We collect Canadian sales taxes applicable to the province from which your order is shipped. These taxes are calculated at checkout based on the shipping address within Canada.
United States Customers are responsible for reporting and paying any applicable state or local sales taxes as required by their jurisdiction. This tax is not collected by Decoramould and must be manually remitted to your state on your own accord.
Import Fees and Duties: When shipping from Canada to the USA, your order may be subject to import fees, duties, and brokerage charges. These fees are determined by US Customs and Border Protection and are based on the value and nature of the items being imported. Any additional charges must be paid by the recipient at the time of delivery. We recommend checking with your local customs office for more information on potential fees.
Customer Responsibility: It’s important to be aware that any additional charges (such as import fees, duties, and US sales taxes) are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.