We Sell Direct Across the U.S. and Canada

As a Canadian company, we are pleased to offer our high-quality products to customers in the USA. By eliminating the middleman, we ensure competitive prices, with savings averaging over 30-40%.

Shipping Update

Effective immediately, any tax ID not currently on file with U.S. Customs, or one voided in their database, will require a completed Customs Form 5106 or a valid Customs Power of Attorney (PoA) from the U.S. entity.

The form must be signed by a corporate officer of the U.S. entity (e-signatures are acceptable). Acceptable signatories include the President, Vice President, Secretary of the Corporation, Treasurer, CEO, CFO, or COO. If the signer is not one of these officers, the signature should be accompanied by the articles of incorporation attesting to their authority.

Previously filed federal tax IDs are "grandfathered" and accepted. Forms are only required if names or addresses need changing. For new tax IDs, the completed and signed 5106 form or PoA is required before transmitting transaction data to U.S. Customs for shipment processing.

Decoramould Exterior Trim – Shipping, Delivery, Return & Refund Policy

1) Purpose & Scope

This policy sets the contractual terms that govern shipment, delivery, inspection, returns, refunds and charge‑backs for all products sold by Decoramould Exterior Trim ("Decoramould", "we", "us", "our"). It applies to every purchase made through our website, by telephone, e‑mail, or any other sales channel, and supersedes all prior or collateral terms unless expressly agreed in writing by an officer of Decoramould.

 

2)  Shipping Terms

We ship to the contiguous United States and Canada. For other regions, shipping may be available at additional cost; please contact Customer Service. Shipping costs are calculated at checkout based on weight, dimensions, destination, and shipping speed.Unless otherwise agreed in writing, Customer is responsible for all shipping charges. These costs are included in your product purchase. Our added shipping fees and discounts are modifiers and do not represent true cost of shipping. 

2.1  Order Processing Times

• Parcel‑size items (generally ≤ 900 USD before tax) ship within 3‑5 business days when in stock.

• Make‑to‑order/LTL items (including trims, columns, quoins and other oversized products) ship within 5‑15 business days after manufacturing is complete.

• Lead‑time estimates provided at the time of quotation are estimates—not guarantees; production begins only after full payment is authorized and any required drawings, approvals or customs forms are received.

2.2  Carriers & Service Levels

Shipment value / size	Primary service	Typical transit	Notes
≤ 900 USD	UPS® Ground or Canada Post Expedited	3‑7 business days (continental CA/US)	Tracking e‑mail issued on despatch.
> 900 USD or oversize	LTL pallet freight	4‑10 business days	Lift‑gate, residential, limited‑access & appointment services incur published carrier surcharges.

Decoramould may substitute an equivalent carrier to maintain service continuity if the specified carrier is unavailable.

2.3 Freight Terms & Risk of Loss

All shipments are FOB Origin (Incoterms® 2020 EXW our dock). Title and risk of loss transfer to you when we hand the goods to the carrier, even if we pre-pay freight and add it to your invoice.

All orders ship F.O.B. Decorawall shipping dock, Vaughan ON, Canada (Incoterms® 2020 — FOB Origin).

Title and risk of loss transfer to the buyer when the shipment is tendered to the first carrier. This is consistent with Uniform Commercial Code § 2‑509(1)(a). Decoramould shall not be liable for any carrier delays, mishandling, storage fees, or loss once the goods have left the manufacturer’s dock.

2.4 Additional Shipping Information

Most orders are shipped via UPS, with a transit time of approximately 4-5 days to the continental US and Canada. Additional charges may apply for shipments to Alaska, Hawaii, the Virgin Islands, Puerto Rico, or internationally. Orders over $900 are shipped on a skid via a transport company, requiring a Federal Tax ID or SSN for U.S. customs.

Shipping costs displayed online may not always be accurate due to the irregular size and packaging of our products. Additional shipping fees may apply based on distance or higher-than-average costs. Customers will be contacted to approve any changes before processing the order. Decoramould reserves the right to cancel any orders at its discretion.

While every effort is made to maintain reasonable inventory of products listed, some items may go out-of-stock without showing due to unpredictable customer orders. Manufacturing time for out-of-stock items is typically 1 week.

While we strive to maintain inventory, some items may go out-of-stock without prior notice. Manufacturing time for out-of-stock items is typically one week. For urgent orders, please call ahead and note your deadline in the "Comments" section during checkout. Customer credit cards are not charged until processing is complete (just before shipping), any declined payments may delay shipping.

3) Returns & Exchanges (Non‑defective Goods)

We accept returns of exterior trim within 15 days of purchase, provided the items are unused, in original condition, and packaging. To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. This means that the exterior trim shall be stored inside, be free of water/moisture damage (efflorescence), free of scratches/scrapes/dents, free of organic materials (including soil, mold, dust), and otherwise uncoated, unpainted, and unaltered in any way.

Please do not continue with the purchase of your order from Decoramould.com if you do not agree with these terms.

3.1 Eligibility

• Return request must be received within 15 calendar days of delivery.

• Items must be unused, uncut, unpainted, dry, and in original packaging free of soil, scratches or moisture. 

• Custom profiles, arches, mitered ends, cut‑to‑length and other modified products are final sale and not returnable.

3.2 Return Authorization & Logistics

• Contact contact@decoramould.com for an RMA number before shipping anything back.

• Returns without RMA or COD freight will be refused.

• Buyer arranges and pays return shipping or it will be deducted from refund; outbound freight is non‑refundable. 

3.3 Exchanges:

Exchanges are permitted for in-stock products of equal or lesser value, subject to the same conditions above. If you exchange for a higher-priced item, you must pay the price difference. The returned item must qualify as above (unused, etc.). The restocking fee still applies to the returned item, and additional shipping charges may apply for the new item.

3.4 Refunds:

Once a return is approved and received, we will refund the purchase price of the item(s) (crediting the original payment method) after inspection. The refund amount equals the original price minus the 25% restocking fee, minus any actual return shipping costs and our 3% processing fee. Original shipping and delivery charges and any return delivery charges are non-refundable. Refunds are typically issued within a few business days after we inspect the returned goods and confirm they meet all conditions. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and the refund amount. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. You will be responsible for paying for your own shipping costs for returning your item. Shipping fees can not be refunded, buyer remains responsible for all shipping fees to and from their location. Actual shipping costs will be deducted from the refund total, even when eligible for "Free Shipping" or discounted shipping. "Free Shipping" or discounting shipping is not actually free or discounted, it is included in the price of the product. 

If you receive a refund, we will refund the cost of your purchase after deducting shipping costs, restocking fee (25%) and processing fees (3%). 

Several types of goods are exempt from being returned. Custom profiles, arches or modified products (such as mitered ends) not eligible for return. 

Refund Method and Timing:

• Upon receipt and inspection, approved refunds are issued to the original payment method within 7‑10 business days.
• Deductions: outbound freight (even if “free” or discounted), return freight, restocking, processing fees, and any repair costs needed to restore resale condition

• Refund = item price – 25 % restock – outbound freight – any return‑freight we advance. Issued within 10 business days of inspection. Exchanges follow same rules; price differences and new freight payable before reship.

Restocking and Processing Fees

• 25 % restocking fee applies to all authorized returns to cover inspection, re‑packaging and inventory costs.

• 3 % payment‑processing fee is deducted from the refund to cover non‑refundable bank charges.

• Note that return shipping costs and any associated import fees are the responsibility of the customer.

3.5 No Non-Returnable Items and Custom-made or Special-Order Items are Final Sale  

Any custom profiles, modified products (such as pre-mitered corners), arches, columns, or trim fabricated to customer specifications cannot be returned or refunded. These special-order trims are produced on demand and are therefore non-returnable. (We make exceptions only if such an item arrives defective or is not what was ordered; in that case, see Warranty below.)

4) Damaged Shipping Claims

Inspect the contents of your package before signing for delivery.

Do not sign for a delivered package without first inspecting the contents for damage or breakage. Packages that are signed for are deemed to be accepted "as is". Any items that are found to be broken or damaged after signing are ineligible for freight damage claims, refunds or exchanges.

Decoramould must be notified of a damaged shipment within 3 days of the package being received via email provided after order completion.

4.1 Delivery Inspection and Damage Reporting

Inspect your shipment immediately upon delivery, especially for freight or pallet deliveries, unload and examine items in the carrier’s presence. Check all packages for visible damage or missing pieces. Before signing the delivery receipt (bill of lading), note any defects or shortages. If damage is evident, either refuse the product, or for extensive damage refuse shipment, or accept it “subject to inspection” and clearly write “damage noted” on the carrier’s delivery document.

• Document and Report Damage: Take clear photos of any damaged products and packaging. Keep all original packing materials, boxes, and labels. If the carrier returns your signed receipt without noting damage, you may forfeit the right to claim concealed damage. (By law, your signature on the freight receipt constitutes acceptance of the shipment “as-is”) Whether you refuse or accept the delivery, notify us immediately at delivery of any damage or missing items.

• Hidden Damage or Missing Items: If damage, breakage, or missing pieces are discovered after delivery (concealed damage), contact us right away and file a damage/shortage claim with the carrier. Most carriers require hidden-damage claims within 48–72 hours of delivery. Please save all packaging and provide the carrier’s claim number when you contact us.

• Lost or Late Packages: If tracking shows your order as “delivered” but you have not received it, write down the tracking number and promptly contact the carrier to report a lost-package claim. Then notify us with the claim reference so we can assist.

• Carrier Liability: Once the carrier has taken possession of your shipment, responsibility for loss or damage transfers to the carrier (and to you). Decoramould is not responsible for any loss, theft, or damage caused by third-party carriers. We will cooperate with and assist you in any claim against the carrier, but ultimate liability rests with that carrier’s insurance or policies.

6) Refused or Abandoned Shipments

If a shipment is refused for any reason other than carrier‑verified damage or Decoramould error:

1. The order will be treated as a voluntary return under section 3.

2. Actual round‑trip freight, terminal storage, and carrier accessorials (lift‑gate, appointment, residential, etc.) will be deducted from any refund.

3. Goods returned damaged due to inadequate re‑packaging are non‑refundable.

8) Limitation of Liability

Decoramould’s liability is limited to the lesser of (i) replacement of the product; (ii) repair of the product; or (iii) refund of the purchase price actually paid. We are not liable for consequential or incidental damages, including but not limited to lost time, labour, or project delays.

8.1 Address Accuracy & Undeliverable Packages: Customers must provide a complete, correct shipping address. Decoramould is not responsible for delays or fees caused by incorrect or incomplete address information. If a package is returned as undeliverable (e.g. wrong address, refused, or not picked up), we will refund the order amount minus the original shipping charge, and any additional shipping fees for redelivery must be paid by the customer

8.2 Shipping Estimates: Shipping fees shown at checkout are estimates based on product weight and dimensions. We reserve the right to adjust shipping costs if actual costs differ. Any required adjustments will be communicated and must be approved before the order ships. Likewise, Decoramould may cancel any order at its discretion (for example, if we cannot obtain required export documentation or the order exceeds stock availability). Quoted delivery dates are the carrier’s best estimate. We are not liable for delays due to weather, customs, strikes, force‑majeure events, or any circumstance beyond our control.

8.3 Carrier Delays and Errors: We exercise reasonable care in selecting reliable carriers, but carriers remain independent. All orders ship F.O.B. Decorawall shipping dock, Vaughan ON, Canada (Incoterms® 2020 — FOB Origin). Title and risk of loss transfer to the buyer when the shipment is tendered to the first carrier. This is consistent with Uniform Commercial Code § 2‑509(1)(a). Decoramould shall not be liable for any carrier delays, mishandling, storage fees, or loss once the goods have left the manufacturer’s dock. Decoramould will not pay penalties or refund product cost for late deliveries caused by carriers. We are not responsible for the operational performance of carriers or for delays beyond our control

8.4 Risk of Loss: Unless otherwise agreed, all goods are sold FOB shipping point. This means risk of loss or damage passes to the buyer once we deliver the goods to the carrier. We therefore recommend customers arrange shipping insurance or protective coverage for high-value shipments. Any claim for loss or damage after shipment must be directed to the carrier. shall not be liable for any carrier delays, mishandling, storage fees, or loss once the goods have left the manufacturer’s dock.

8.5 Cosmetic Damage:

No remedy if damage arises after delivery due to mishandling, improper storage, installation, alteration, or third‑party products. Cosmetic remedies exclude labour and consequential costs. Cosmetic‑damage remedies are exclusive. Our aggregate liability is capped at the net purchase price of affected pieces.

8.6 Force Majeure: We are not responsible for delays or non-delivery caused by events beyond our control (such as natural disasters, strikes, acts of government, supply shortages, or carrier failures). In such cases, shipping and return deadlines will be extended to account for the delay.

8.7 Overall Limitation: To the fullest extent permitted by law, Decoramould’s total liability is limited to the purchase price of the affected goods. We disclaim all other warranties (express or implied), including any warranty of merchantability or fitness for a particular purpose, except as specifically stated in our product warranty.

By placing an order, you agree to the terms above. If you do not agree with any part of this policy, please do not complete the purchase. We reserve the right to update or revise this policy, but any such changes will only apply to future orders.

9) Payment Disputes & Charge‑backs

Decoramould vigorously defends against unwarranted charge‑backs. Please contact us first, we can usually resolve any issue quickly within the framework of this Policy. Filing a charge‑back contrary to these terms may delay resolution and will void all courtesy credits.

10) Governing Law & Jurisdiction

This Policy and any sale hereunder shall be governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to its conflict‑of‑laws rules. Any dispute shall be brought exclusively in the courts of the City of Toronto, Ontario.

11) Taxes

We collect Canadian sales taxes applicable to the province from which your order is shipped. These taxes are calculated at checkout based on the shipping address within Canada.

United States Customers are responsible for reporting and paying any applicable state or local sales taxes as required by their jurisdiction. This tax is not collected by Decoramould and must be manually remitted to your state on your own accord.

Import Fees and Duties: When shipping from Canada to the USA, your order may be subject to import fees, duties, and brokerage charges. These fees are determined by US Customs and Border Protection and are based on the value and nature of the items being imported. Any additional charges must be paid by the recipient at the time of delivery. We recommend checking with your local customs office for more information on potential fees.

Customer Responsibility: It’s important to be aware that any additional charges (such as import fees, duties, and US sales taxes) are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.